We have an in house laundry service and will do all washable laundry. If an item is Dry Clean Only then we would ask relatives / friends to take charge of this. We do ask that you try to ensure all laundry is suitable for machine washing and preferably the tumble dryer as well, although we can dry woollens etc. naturally. As much as we would like to be able to cater for hand washing items, time does not allow for this. Please be aware that all items will be washed in the machine.


WE DO ASK THAT ALL ITEMS OF CLOTHING ARE CLEARLY MARKED WITH THE SERVICE USERS NAME BEFORE THEY ARE BROUGHT INTO THE HOME. THE HOME CANNOT BE RESPONSIBLE FOR UN-NAMED ITEMS GOING MISSING.




We do ask that service users / representatives inform the management of any valuables that the service user brings into the home. If an item is of great value then we advise the service user to take out a separate policy, as it would not be covered by the home's extensive policy.


We advise that the service user does not keep large sums of money in their possession. We prefer that they only have enough for their daily needs. A maximum of £25.00 is advised.


The home will provide a lockable storage space for items of value and cash if the service user requests - please discuss this with the management. If the service user and / or representative would prefer the cash to be kept in the locked cabinet in the office and for the secretary to handle the money then this can be arranged with the manager and a record of all transactions will be kept for you to see at any time.




Each room has its' own telephone point and all service users can make direct dial outside calls by pressing "9" before dialling to get an outside line. These calls are logged and charged for periodically. You will receive a bill.


The home offers a direct dial telephone service where each resident can have their own private number straight through to their room, this is charged for locally and current prices are included in the additional Extras leaflet which is available on request.




Every room has a call bell point and it is important to note that these bells can only be turned off at individual points. Therefore preventing the switching off of the bell and someone then forgetting to attend when they are free.




We like for service users' to provide their own toiletries such as:


  • SOAP / BUBBLE BATH
  • DEODORANT / TALCUM POWDER
  • TOOTHPASTE / DENTURE CLEANER / TOOTHBRUSHES
  • RAZORS / SHAVING FOAM / AFTERSHAVE
  • PERFUME / MAKE UP

The reason for this is everyone's taste is different and we could not possibly keep up with providing for each individual person. We do however have a small Mobile shop on the premises which holds toiletries, tights, sweets, cards and seasonal items. We will keep you informed when personal items are running low.


We provide all incontinence products which may be required.




The home has an agreement with Harris Memorial Surgery at Illogan, one of our local surgeries and the Doctors there are willing to register any of our residents as their patients. They then visit the home once a month to deal with all routine problems and of course visit for emergency situations as well. This agreement has been in place for approximately three years and works very well. However, our residents may register with a G.P. of their choice, providing the G.P. is willing to visit the home, however these Doctors will normally only visit the home during their emergency rounds and not on a routine basis.










 
                   




Website design by Flux3