The home recognizes that many of the residents who are cared for at Glencoe are considered to be vulnerable adults and as such the home has robust polices and procedures for ensuring that they are all protected from any form of abuse at all times and their legal and human rights are upheld. We want people to feel comfortable if the need should arise and they have a complaint and therefore have an "open door" approach to managing the home and would actively encourage residents and their family and friends to approach the staff and management if they have any concerns regarding the wellbeing of the residents. We take all complaints seriously and where appropriate, action is taken. There is a copy of our complaints procedure with this brochure.


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